Legal Information
Last updated: March 28, 2026
Terms of Service
Welcome to the East Coast Pets website (www.eastcoastpets.ca). By accessing or using this website, you agree to be bound by the following Terms of Service. If you do not agree to these terms, please do not use this website.
1. About East Coast Pets
East Coast Pets is a retail pet supply store located at 256 Memorial Dr, Clarenville, NL A5A 1N9, Canada. This website provides information about our store, products, brands, and services. We do not currently offer online sales or e-commerce through this website.
2. Acceptance of Terms
By visiting, browsing, or otherwise using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. We reserve the right to modify these terms at any time. Continued use of the site following any changes constitutes acceptance of those changes.
3. Use of Website
You may use this website for lawful, personal, non-commercial purposes only. You agree not to:
- Reproduce, duplicate, copy, sell, or exploit any portion of this website without express written permission.
- Use the website in any way that could damage, disable, or impair the site's functionality.
- Attempt to gain unauthorized access to any part of the website or its related systems.
- Use automated tools (bots, scrapers) to access the website without our prior written consent.
- Transmit any viruses, malware, or other harmful code through the website.
4. Intellectual Property
All content on this website — including but not limited to text, images, graphics, logos, icons, photographs, and the overall design — is the property of East Coast Pets or its respective licensors and is protected under Canadian copyright, trademark, and intellectual property laws. The East Coast Pets name, logo, and branding are trademarks of East Coast Pets. Third-party brand names and logos displayed on this site are trademarks of their respective owners and are used solely for informational purposes to indicate the brands we carry.
5. Product Information
While we strive to keep information on this website accurate and up to date, product availability, pricing, and brand selection may change without notice. The display of a brand on this website does not guarantee that all products from that brand are currently in stock. For the most current product information, please visit our store or contact us directly.
6. Third-Party Links
This website may contain links to third-party websites, including brand manufacturer sites and social media platforms. These links are provided for your convenience and informational purposes only. East Coast Pets does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. Accessing third-party links is entirely at your own risk.
7. Limitation of Liability
To the fullest extent permitted by law, East Coast Pets and its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use this website.
- Any errors, inaccuracies, or omissions in website content.
- Any unauthorized access to or alteration of your data.
- Any third-party content or conduct on or through the website.
This website is provided on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
8. Indemnification
You agree to indemnify, defend, and hold harmless East Coast Pets, its owners, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of this website or your violation of these Terms of Service.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Province of Newfoundland and Labrador, Canada, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Newfoundland and Labrador.
10. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
11. Contact
If you have any questions about these Terms of Service, please contact us at:
- Email: eastcoastpets@outlook.com
- Phone: (709) 466-1222
- Address: 256 Memorial Dr, Clarenville, NL A5A 1N9, Canada
Privacy Policy
East Coast Pets ("we," "us," or "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy describes the types of information we may collect, how we use it, and the measures we take to safeguard it. This policy applies to information collected through www.eastcoastpets.ca only.
1. Information We Collect
We collect limited information in the following categories:
a) Information You Provide Voluntarily
If you contact us via email, phone, or social media, we may receive personal information such as your name, email address, phone number, and any details you include in your message. We only collect this information when you voluntarily provide it.
b) Automatically Collected Information
When you visit our website, certain information is collected automatically through Google Analytics and similar technologies, including:
- IP address (anonymized)
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or search engine
- Device type (desktop, mobile, tablet)
- Geographic region (city/province level, not precise location)
This data is collected in aggregate form and does not personally identify individual visitors.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To improve our website: Analytics data helps us understand how visitors interact with our site so we can improve content, navigation, and user experience.
- To respond to inquiries: If you contact us, we use your provided information to respond to your questions or requests.
- To maintain and protect our website: Technical data helps us detect and prevent security threats and ensure the site functions properly.
We do not use your information for automated decision-making, profiling, or targeted advertising.
3. Data Sharing and Disclosure
We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:
- Service providers: We use Google Analytics to analyze website traffic. Google may process data in accordance with its own Privacy Policy.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Protection of rights: We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy. Analytics data is retained for up to 26 months through Google Analytics, after which it is automatically deleted. Email correspondence is retained for a reasonable period to address ongoing inquiries, then deleted.
5. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. Our website is served over HTTPS (SSL/TLS encryption) to protect data in transit. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Withdrawal of consent: You may withdraw consent for data collection at any time by adjusting your browser settings or contacting us.
To exercise any of these rights, please contact us at eastcoastpets@outlook.com. We will respond to your request within 30 days.
7. Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.
9. Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: eastcoastpets@outlook.com
- Phone: (709) 466-1222
- Address: 256 Memorial Dr, Clarenville, NL A5A 1N9, Canada
Disclaimer
1. General Disclaimer
The information provided on this website is for general informational purposes only. While East Coast Pets strives to keep the information on this site accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.
2. Pet Care Information
Any general pet care information, product descriptions, or feeding suggestions referenced on this website are for informational purposes only and should not be considered professional veterinary advice. Always consult a qualified veterinarian regarding your pet's health, dietary needs, or medical conditions. East Coast Pets is not responsible for any actions taken based on information provided on this website.
3. Product Availability
The brands and products displayed on this website represent a selection of what we carry and may not reflect our complete or current inventory. Product availability, pricing, and selection are subject to change without notice. Please visit our store or contact us for the most current information.
4. External Links Disclaimer
This website contains links to external websites operated by third parties, including brand manufacturers and social media platforms. These links are provided solely for your convenience. We have no control over the content, privacy policies, or practices of third-party sites and accept no responsibility or liability for them.
5. Google Maps
This website embeds Google Maps to display our store location. Your use of Google Maps is subject to Google's Terms of Service and Privacy Policy. East Coast Pets is not responsible for the accuracy of map data or any issues arising from the use of Google Maps.
Accessibility Statement
East Coast Pets is committed to ensuring that our website is accessible to all visitors, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Measures We Take
- Semantic HTML structure with proper heading hierarchy.
- ARIA labels and roles for interactive elements and navigation.
- Keyboard-navigable interface with visible focus indicators.
- Alt text for all meaningful images.
- Sufficient colour contrast ratios for text and interactive elements.
- Skip navigation link for keyboard users.
- Responsive design that adapts to various screen sizes and zoom levels.
Feedback
If you encounter any accessibility barriers on our website, or have suggestions for improvement, please contact us:
- Email: eastcoastpets@outlook.com
- Phone: (709) 466-1222
We take accessibility feedback seriously and will make every reasonable effort to address concerns promptly.